It’s as much about the experience as the result.
Some homeowners have asked: How does a builder know when a project has been a success? Well, there’s good news—the answer to this question is one of the things that defines a great design-build team.
To a pro, every successful project crosses the finish line with three outcomes. First, the homeowners are thrilled with their new home; second, they walk away with good memories of the builder, designer and the project; and third, they are eager to recommend the team to friends, family, and colleagues.
While homeowners tend to focus on quality and budget, professional builders work to ensure that the clients’ experience is a good one. Builders work hard to minimize stress and eliminate surprises. As a design-build company, Kogan Builders approach and our business processes and communication protocols are engineered to go above and beyond what a traditional builder provides. Integrated design and construction provides superior service and convenience.
This effort starts during the initial design meetings, where the builder helps clarify the homeowners’ vision and creates a project concept that satisfies that vision. Unlike a conventional builder, Kogan Builders’ design team creates plans and specifications based on the homeowner’s vision and expectations. It includes a contract that eliminates surprises and clearly defines everyone’s roles and responsibilities. It then moves to a successful handoff in-house, where the project manager studies the vision and defines a plan for construction. The time invested during this design stage is the foundation of a successful project and satisfied homeowners.
A successful project isn’t without occasional unforeseen problems or errors—from a defective product that has to be returned to a long rainy period before the house is weather tight. The professional owns these problems, makes sure the homeowners understand how they will impact the schedule, and corrects them where necessary.
The common threads throughout the project are solid business processes, creative design, good service, and great communication. Builders at the top of their game have gotten there because they are skilled managers and good communicators. They understand how to listen to the homeowners’ needs, hopes, and concerns. And they know how to work with the homeowners to address them. This includes regular meetings where the homeowners are kept up to date about exactly what’s going on and what’s about to happen.
Professional custom builders understand that their success depends on satisfied clients. The most powerful advertising is a referral from a delighted homeowner. Kogan Builders works hard to raise our referral rate high above the industry average. This requires top quality work and strong, trusting relationships with clients. It’s a finish where everyone wins.